After Bulgarian summer resorts got overbooked as a result of the civil unrest in the Middle East, Bulgaria is likely to attract outsourcing investments diverted from the region.
According to CallPoint New Europe, a major services outsourcing company operating in Bulgaria, European firms that have been using the services of outsourcing centers in Egypt and Tunisia are currently considering setting their operations in “more secure” locations such as Bulgaria and Romania.
Bulgaria and Romania’s advantages are said to be their EU membership, the greater political stability and lower risk of terrorist attacks and revolutions as well as their greater cultural and geographic proximity to Europe.
“We are currently holding talks with investors, mostly from France, who are pulling out of North Africa and are directing towards Eastern Europe as an outsourcing destination. That is why, for these and other projects, we have grounds to believe that we will appoint at least 250 new employees by the end of the year. We have positive expectations for our business and expect a double-digit growth,” Filip Ugrinov, CEO of CallPoint New Europe, is quoted as saying.
CallPoint New Europe has sales offices in New York, London, and Paris, and delivery offices in Bucharest, and Bulgaria’s Sofia and Plovdiv.
As early as February 2011, The Financial Times reported that the global outsourcing industry will see wide-reaching shifts as a result of the political turmoil in the Middle East.